Every registered sand77 player has access to the following responsible gaming tools directly from their account settings. These tools are available at any time — no waiting, no questions asked.
Set a daily, weekly, or monthly cap on how much you can deposit into your sand77 account. Once a limit is active, it cannot be raised until a mandatory cooling-off period has elapsed, giving you genuine control rather than just an advisory warning.
Define the maximum number of hours per day or per session that you wish to spend on sand77. When your session limit is reached, you will be automatically logged out. A reminder notification appears five minutes before your limit expires so you can finish naturally.
Take a short break from sand77 without permanently closing your account. Cool-off periods of 24 hours, 48 hours, 7 days, or 30 days are available. During a cool-off, you cannot log in, deposit, or place bets. Your account and balance are preserved for when you return.
If you feel that gambling is having a serious negative impact on your life, you can request self-exclusion from sand77 for a minimum period of six months. During self-exclusion, your account is suspended, all marketing communications are stopped, and you are prevented from opening a new account.
Enable reality check notifications that appear at regular intervals — every 30, 60, or 90 minutes — reminding you how long you have been playing and how much you have wagered in the current session. These prompts are designed to keep you informed and in control.
You may permanently close your sand77 account at any time. Contact our support team at [email protected] with the subject line "Account Closure Request". Any remaining balance will be withdrawn to your registered bKash, Nagad, Rocket, or Upay account before closure is completed.
Responsible gaming is not a single feature — it is a philosophy that shapes every aspect of how sand77 operates, from how we design our products to how we train our support team.
Gambling is a legitimate form of entertainment enjoyed by millions of people across Bangladesh and around the world. The vast majority of players who use sand77 for cricket betting, slots, live casino games, and fishing games do so without any harm to themselves or others.
However, for a small number of people, gambling can become problematic. Problem gambling — sometimes called gambling disorder — is a condition in which a person continues to gamble despite negative consequences to their finances, relationships, mental health, or professional life. It is a recognised health condition, not a moral failing.
sand77 takes problem gambling seriously. We are committed to doing everything within our power to identify at-risk players early, provide them with accessible tools and support, and ensure that our platform is never used as a means of financial escape or emotional crutch.
If you are unsure whether your gambling has become a problem, use the self-assessment questions in the section below. Honest answers take fewer than two minutes.
sand77 operates according to the following core responsible gaming principles:
Responsible gaming tools on sand77 are free to use and take effect immediately. No documentation, no delays.
Recognising the early warning signs of problem gambling is the first step toward getting it under control. Read through the following indicators honestly.
You spend more money gambling than you originally planned, and find it difficult to stick to a budget or walk away when you said you would.
You gamble to recover money you have previously lost — sometimes called "chasing losses" — rather than treating each session as independent entertainment.
Gambling is taking up an increasing amount of your time, leaving you with less time and energy for family, friends, work, or other hobbies you used to enjoy.
You feel restless, irritable, or anxious when you are unable to gamble, or when you try to reduce the amount you gamble.
You have borrowed money, sold possessions, or neglected bills and essential expenses in order to fund gambling activity.
You have lied to family members or close friends about how often you gamble or how much money you have spent on gambling.
You use gambling as a primary way to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than addressing the underlying cause.
You have tried to cut back or stop gambling on multiple occasions but found yourself returning within days or weeks despite your best intentions.
If any of the above describe your experience, please reach out to sand77 support immediately at [email protected]. We are here to help, not to judge. You can request a cool-off period or self-exclusion within minutes.
Answer the following questions honestly. If you answer "yes" to two or more of them, we strongly encourage you to use sand77's responsible gaming tools or contact our support team for a private, confidential conversation.
This is not a clinical diagnostic tool, but it is a useful personal check. Think about your gambling behaviour over the past 12 months when answering.
Have you ever gambled with money that was set aside for rent, food, utilities, school fees, or other essential living expenses?
Have you increased the size of your bets over time in order to achieve the same level of excitement or thrill from gambling?
Have you ever returned to gamble on another day in order to win back money that you lost in a previous session?
Have you ever felt the need to hide your gambling activity — the frequency, the amounts, or both — from people who are close to you?
Has gambling ever caused a serious argument with a family member, friend, or colleague, or created significant tension in an important relationship?
Have you ever felt that you would like to stop gambling but found that you were unable to do so without significant difficulty or distress?
Deposit limits are the most commonly used responsible gaming tool on sand77. The table below explains how each limit type works and how to activate or modify one.
| Limit Type | Period Covered | How to Set | How to Increase | How to Decrease |
|---|---|---|---|---|
| Daily Deposit Limit | Rolling 24-hour window from the time of activation | Account Settings > Responsible Gaming > Deposit Limits | Submit a request; new limit takes effect after a 7-day cooling-off period | Takes effect immediately — no waiting period |
| Weekly Deposit Limit | Rolling 7-day window from Monday 00:00 BST (UTC+6) | Account Settings > Responsible Gaming > Deposit Limits | Submit a request; new limit takes effect after a 7-day cooling-off period | Takes effect immediately — no waiting period |
| Monthly Deposit Limit | Calendar month (resets on the 1st of each month at 00:00 BST) | Account Settings > Responsible Gaming > Deposit Limits | Submit a request; new limit takes effect after a 30-day cooling-off period | Takes effect immediately — no waiting period |
Important: Limit decreases are always immediate because they improve your financial safety. Limit increases are subject to a mandatory cooling-off period to prevent impulsive decisions made in the heat of the moment. You can always contact support at [email protected] if you need assistance managing your limits.
Whether you want to use a responsible gaming tool, discuss a concern privately, or simply ask a question, the sand77 support team is available around the clock. There is no wrong reason to reach out.
Send a message to [email protected] at any time. We aim to respond to all responsible gaming queries within 2 hours, 24 hours a day, 7 days a week including all Bangladesh public holidays.
Use the live chat feature within your sand77 account for instant, real-time support. Our agents are trained in responsible gaming and will handle your query with full confidentiality.
Email [email protected] with the subject line "Self-Exclusion Request" to begin the process. Your account will be suspended within one hour of verification and all marketing will stop immediately.
For the full details of sand77's player protection framework, read our Terms and Conditions and Privacy Policy, which set out your rights as a player in detail.
sand77 offers a world-class range of games — from cricket betting and live casino to slots and fishing games. Enjoy everything the platform has to offer, with full confidence that your safety is built in from the start.